Making Sense of Patient Forms

(Was it always this hard?)

One of the best ways to use your website is to simplify processes for customers/clients who want to do business with you. When you can make your own job easier at the same time, that’s a Win-Win situation.

Decoding Customer Handwriting

While doctors are famous for having difficult-to-read handwriting, most of us have never seen the cryptic scrawls left on new patient forms. The recent pandemic made direct patient contact more difficult for a time, and this became the perfect opportunity for an overhaul of Anchor Bay Family Medical Clinic’s patient forms system.
     Thinkfeelrespond was able to

• Rebuild all forms from Nth-generation xerox copies
• Make the digital forms screen-responsive for optimal viewing and entry on everything from large desktop monitors to small mobile devices
• Add form logic to avoid the clutter of non-applicable content
• Process and transfer all entries via a proprietary HIPAA-compliant forms management system with end-to-end encryption and a protocol for records destruction

A smooth-running machine

While the EMR system used by Anchor Bay did not allow direct entry from the online submissions, our new system made indecipherable entries a thing of the past, reducing staff time and entry errors.

Executive Summary

Your website can do much more than post contact information— contact us for a review of business processes that could be automated. Enormous efficiency gains come from the elimination of frequent, mundane errors and delays.

Call or Text to discuss your website or communications questions: (313) 723-4023